Number One
Program for
Services
Streamline your everyday life
Regardless of your branch
NPS Serwis – The best service management software
Comprehensive software for services:
✔ GSM, household appliances, computers, electronics, bicycles, consoles
and many others
Full control over repairs
🔧 Lightning fast order acceptance – generating confirmations, printing stickers for equipment
🔧 Repair Status Monitoring – change history, notes, photos documenting faults
🔧 Prioritization – scheduling repairs by deadline and importance
Automation and communication with customers
📩 Automatic reminders about repairs that require action
📲 SMS and email notifications – informing customers about the repair status
⚙ Integration with the application form on the website
Repairs management:
- Taking orders, printing receipts and stickers for equipment
- Repair status, notes and addition of photos
- Prioritisation of repairs with an earlier deadline
Automation and reminders:
- Programme reminds of repairs without action taken
- SMS and e-mail notification to customers (e.g. change in repair status)
Warehouse and parts management:
- Service parts warehouse module
Customer service and applications:
- Complete database of repairs, customers and equipment in one place
- Application form to be embedded on the website
- Customer complaints module
Clearing and financial management:
- Cash accounts (income, expenditure, cash balance)
- Multi-point handling and allocation of service technicians
Statistics and analysis:
- Full statistics (number of repairs, revenues, profits, efficiency of service technicians, etc.).
Accessibility and mobility:
- Fully responsive on mobile devices
- Data import from legacy systems (e.g. Serwisant Online, NTSN)
Import of old orders/repairs from Serwisant Online
A comprehensive service system that streamlines repair management and automates customer service!
Warehouse and parts management
Spare parts inspection – monitor inventory and component availability
Quick parts search – find the items you need without wasting time
Basic Inventory Reports – check how much you earn on parts
Finance and settlement
💰 Cash management – full control over income and expenses
🏢 Multiple branch support – assigning orders to service technicians and locations
Accessibility and mobility
📱 Full responsiveness – operation via phone, tablet and computer
🔄 Data import from old systems – easy transition from Serwisant Online, NTSN
Statistics and analysis
📊 Real-time reporting – number of repairs, revenues, profits, efficiency of service technicians
📈 Data analysis – optimization of costs and processes in the service
Adding Company Service (Helpdesk) requests and their implementation
register requests instantly and keep all information in one place, without chaos or unnecessary paperwork.
Convenient reporting of problems by customers
Your customers can report issues using an intuitive form embedded on your website, eliminating the need for complex contact procedures.
Priority management and task assignment
prioritise requests, assign service technicians to specific tasks and keep your IT team running smoothly.
Full control of the IT department
have everything at your fingertips and manage your IT department transparently and efficiently, saving time and increasing productivity.
And on top of that...the Helpdesk module!
That is, a comprehensive set of features to facilitate the work of your company's IT department, which has been designed for maximum efficiency and convenience. The capabilities offered include:
- Adding IT support requests (helpdesk) and their execution - register requests instantly and keep all information in one place, without chaos or unnecessary paperwork.
- Convenient reporting of problems by customers - Your customers can report issues using an intuitive form embedded on your website, eliminating the need for complex contact procedures.
- Priority management and task assignment - prioritise requests, assign service technicians to specific tasks and keep your IT team running smoothly.
- Full control of the IT department - have everything at your fingertips and manage your IT department transparently and efficiently, saving time and increasing productivity.
With these features, your IT department can operate more efficiently and your company will gain more control over the handling of requests and the completion of tasks. Choose a solution that will streamline your workflow and raise the level of customer service!
NPS Solo license
GBP 15 gross per month
NPS Solo + Helpdesk license
GBP 19 gross per month
NPS Pro license
GBP 29 gross per month
1 month free
NPS Solo Annual License
PLN 390.00 / gross per year
2 month free
NPS Pro annual licence
799.00 PLN / gross per year
3 months free
NPS Max licence
GBP 59 gross per month
1 month free
NPS Licence Premises
GBP 29 gross per month
2 weeks free
What do you gain?
NPS is an innovative system created by service technicians with service technicians in mind. We understand perfectly the needs of everyday work in GSM and computer services, so we have designed a tool that meets all the most important requirements in one convenient solution. Forget about the chaos and clutter of using Excel or cards with customers' phone numbers stuck to the equipment - now you have everything under control!
With our system, you no longer need to remember repair appointments written in paper notebooks. NPS will automatically remind you of the most important tasks and help you organise your work to be more efficient. This will save you time and avoid stress, and your customers will be satisfied with a fast and professional service.
The Best Service Programme (NPS) is a tool that will streamline your company's workflow at every stage - from order intake to diagnosis and repair to customer contact. Find out how easy it is to gain a competitive advantage by taking advantage of the advanced features of our programme.
Don't delay - choose NPS and take your service company to the next level today! With its intuitive interface and technical support, you'll always be one step ahead. Join the ranks of satisfied NPS users and see how much you can gain!
Dedicated to the service industry - repairs of smartphones, computers, household appliances, bicycles, etc.
NPS Premises
A dedicated tool for owners and managers of event facilities and banquet halls
NPS Service
Dedicated to the service industry - repairs of smartphones, computers, household appliances, bicycles, etc.
NPS Event
A dedicated tool for creatives: photographers, filmmakers, DJs, florists and stylists
Didn't find your industry above? Write to us – we will try to meet your expectations!
NPS Venues - The best program for managing event facilities and banquet halls
Key features for event venues and banquet halls:
Order management:
- Full control over every booking and client. In one place you can check all the details about a given event, payment status, as well as the history of changes and communication with the client.
Practical calendar:
- Quickly view availability of dates and conveniently manage your booking schedule. Thanks to the clear view, you will avoid overlapping events and better plan room occupancy.
Automatic generation of contracts and annexes:
- Saving time and eliminating errors. The system enables automatic generation of documents such as contracts and annexes.
Flexible pricing:
- Ability to add and edit services, introduce discounts and automatically calculate price increases. Adjust the offer to customer expectations and dynamic market changes.
Accommodation management:
- If you offer accommodation, you can easily assign rooms to reservations, monitor availability and avoid mistakes in the allocation of accommodation.
Financial Services:
- The system records payments and automatically calculates costs. You can track payments and ensure transparency in customer settlements.
Adding files and notes:
- The ability to store all important documents, photos and other files directly with the order. This gives you quick access to the information you need at any time.
Automatic system logs:
- Full control over all actions in the system. Every change is recorded, which increases security and allows easy tracking of the history of operations.
NPS Events - The best program for creatives: photographers, filmmakers, DJs, florists and stylists
Key features for event venues and banquet halls:
Repairs management:
- Taking orders, printing receipts and stickers for equipment
- Repair status, notes and addition of photos
- Prioritisation of repairs with an earlier deadline
Automation and reminders:
- Programme reminds of repairs without action taken
- SMS and e-mail notification to customers (e.g. change in repair status)
Warehouse and parts management:
- Service parts warehouse module
Customer service and applications:
- Complete database of repairs, customers and equipment in one place
- Application form to be embedded on the website
- Customer complaints module
Clearing and financial management:
- Cash accounts (income, expenditure, cash balance)
- Multi-point handling and allocation of service technicians
Statistics and analysis:
- Full statistics (number of repairs, revenues, profits, efficiency of service technicians, etc.).
Accessibility and mobility:
- Fully responsive on mobile devices
- Data import from legacy systems (e.g. Serwisant Online, NTSN)
A comprehensive service system that streamlines repair management and automates customer service!
NPS Zone – Comprehensive Service Order Processing Program
Modern service companies need reliable order management tools that will help optimize work, save time and improve the quality of customer service. NPS Zone it's modern order management program, which automates processes, streamlines communication and provides full control over all service requests.
What is NPS Zone?
NPS Zone this advanced system for service technicians, which allows for effective order management in service companies. The program was created for companies dealing with repair, maintenance and service of devices, machines or technical infrastructure. Thanks to it, you can easily organize the work of the team, monitor the status of notifications and optimize the entire service process.
Key Features of NPS Zone
✅ Registering and managing orders – quickly add service requests, assign them to employees and monitor progress in real time.
✅ Notification automation – the system automatically sends notifications to customers and service technicians about the status of the request, repair dates and completion of work.
✅ Mobile access – access to the system from a smartphone, tablet or computer allows for flexible work management anywhere.
✅ Service history – a complete database of repairs and reports facilitates the analysis of failures and planning of future service activities.
✅ Reporting and analytics – generating reports, statistics and analyses allows for effective company management and process optimization.
✅ Integration with other systems – the ability to connect NPS Zone with CRM, ERP, accounting or warehouse systems, which increases the efficiency of data management.
✅ Multi-user support – ability to create accounts for service technicians, administrators and customers, which improves the flow of information.
How does NPS Zone work?
- Adding a notification – the customer or service employee logs a request in the system, describing the problem and providing details of the device.
- Assignment to service technician – the system automatically or manually assigns the request to the appropriate technician.
- Order fulfillment – the service technician updates the work status, adds notes, photos and necessary spare parts.
- Notifications and communication – the customer receives ongoing information about the progress of the repair, and service technicians can communicate with each other.
- Closing the application – after the repair is completed, the system archives the data and generates reports.
Who is the NPS Zone intended for?
NPS Zone it's perfect system for service technicians and companies from various industries, including:
🔹 Electronic and IT services – repair of computers, telephones, electronic equipment.
🔹 HVAC and installation companies – servicing of air conditioning, ventilation, heating.
🔹 Automotive services – car repair, diagnostics, after-sales service.
🔹 Construction and renovation companies – supervision of reports and defects in construction works.
🔹 Service for industry – repair of production machines and equipment.
Benefits of implementing NPS Zone
🔸 Greater work efficiency – process automation and a structured database save time and minimize errors.
🔸 Better customer service – quickly informing customers about the status of the application increases their satisfaction and builds a positive image of the company.
🔸 Full control over the service – managers and business owners have full insight into the orders being executed and can optimize the team’s work.
🔸 Cost reduction – thanks to analyses and reports, you can more easily plan resources and eliminate unnecessary expenses.
Why choose NPS Zone?
There are many solutions available on the market, but NPS Zone stands out for its intuitiveness, flexibility and ability to adapt to individual needs. Whether you manage a small service or a large company handling hundreds of requests per month, our service management program will provide you with full control over your processes and allow you to manage your company even better.
See how NPS Zone can help your company!
📞 Contact us and try the program today!
