the best
software
for services

Modern service companies need reliable order management tools that will help optimize work, save time and improve the quality of customer service. NPS Zone it's modern order management program, which automates processes, streamlines communication and provides full control over all service requests.

What is NPS Zone?

NPS Zone this advanced system for service technicians, which allows for effective order management in service companies. The program was created for companies dealing with repair, maintenance and service of devices, machines or technical infrastructure. Thanks to it, you can easily organize the work of the team, monitor the status of notifications and optimize the entire service process.

Key Features of NPS Zone

✅ Registering and managing orders – quickly add service requests, assign them to employees and monitor progress in real time.
✅ Notification automation – the system automatically sends notifications to customers and service technicians about the status of the request, repair dates and completion of work.
✅ Mobile access – access to the system from a smartphone, tablet or computer allows for flexible work management anywhere.
✅ Service history – a complete database of repairs and reports facilitates the analysis of failures and planning of future service activities.
✅ Reporting and analytics – generating reports, statistics and analyses allows for effective company management and process optimization.
✅ Integration with other systems – the ability to connect NPS Zone with CRM, ERP, accounting or warehouse systems, which increases the efficiency of data management.
✅ Multi-user support – ability to create accounts for service technicians, administrators and customers, which improves the flow of information.

How does NPS Zone work?

1. Adding a notification – the customer or service employee logs a request in the system, describing the problem and providing details of the device.
2. Assignment to service technician – the system automatically or manually assigns the request to the appropriate technician.
3. Order fulfillment – the service technician updates the work status, adds notes, photos and necessary spare parts.
4. Notifications and communication – the customer receives ongoing information about the progress of the repair, and service technicians can communicate with each other.
5. Closing the application – after the repair is completed, the system archives the data and generates reports.

Who is the NPS Zone intended for?

NPS Zone it's perfect system for service technicians and companies from various industries, including:

🔹 Electronic and IT services – repair of computers, telephones, electronic equipment.
🔹 HVAC and installation companies – servicing of air conditioning, ventilation, heating.
🔹 Automotive services – car repair, diagnostics, after-sales service.
🔹 Construction and renovation companies – supervision of reports and defects in construction works.
🔹 Service for industry – repair of production machines and equipment.

Benefits of implementing NPS Zone

🔸 Greater work efficiency – process automation and a structured database save time and minimize errors.
🔸 Better customer service – quickly informing customers about the status of the application increases their satisfaction and builds a positive image of the company.
🔸 Full control over the service – managers and business owners have full insight into the orders being executed and can optimize the team’s work.
🔸 Cost reduction – thanks to analyses and reports, you can more easily plan resources and eliminate unnecessary expenses.

Why choose NPS Zone?

There are many solutions available on the market, but NPS Zone stands out for its intuitiveness, flexibility and ability to adapt to individual needs. Whether you manage a small service or a large company handling hundreds of requests per month, our service management program will provide you with full control over your processes and allow you to manage your company even better.

See how NPS Zone can help your company!

📞 Contact us and try the program today!